Customer Service Policies

 
  • Uses For PureAyre
  • How PureAyre Eliminates Odors
  • PureAyre FAQ
  • PureAyre Blog
  • PureAyre Instructions
  • Download a PureAyre Manufacturers Safety Data Sheet
  • Receive The PureAyre Odor Eliminator Newsletter
  • PureAyre Odor Eliminator Promotions
  • PureAyre Now Available in Canada
  • PureAyre demonstration:
    Watch a video demonstration of PureAyre odor eliminator
Get PureAyre for dogs at:

Shipping
Your PureAyre order will be shipped via FedEx Ground unless you specify otherwise in the message space on the shipping page. Additional fees apply for shipping outside the continental USA and for Express shipping. Those additional shipping fees will be manually added to your order total. If your need for PureAyre is urgent, please call us for an Express shipping quote.

Delivery
Allow up to 48 hours for order processing plus five to seven business days for Ground shipping.

Satisfaction Guarantee
If you aren't 100% satisfied with PureAyre's ability to eliminate all odors and you have followed all detailed instructions and contacted all affected areas with PureAyre, please call for product support or refund authorization, or replacement if product is defective.

Damaged Product
If your product is damaged in transit by FedEx when it arrives please call 1-877-787-3297 to arrange for a replacement.

Privacy Statement

Clean Earth, Inc. (the manufacturer of PureAyre) does not sell, give, share or rent customer personal information. Your privacy is assured.

VeriSign SecuredSecurity
Our shipping and payment forms are secured and can be used with full confidence that your personal information and credit card information is protected.

Contact

For more information please call us: 1-877-787-3297 or email us: info@pureayre.com.